Refund Policy of GlobalNetwork
Last updated: March 26, 2023
We at GlobalNetwork prioritize customer satisfaction and we are dedicated to ensuring that you enjoy our products. Please read the following terms regarding refunds and returns for orders placed with GlobalNetwork through our website globalnetwork.site or via +44 20 7946 0958.
Cancellation and Refund of Orders
You may cancel your order within 10 minutes of placing it. In such cases, if your payment was already processed, we will issue a full refund in the same method of payment used for purchase. To cancel, please contact us immediately at +44 20 7946 0958.
Incorrect or Damaged Orders
If you receive an incorrect or damaged item, please contact us within 2 hours of delivery to report the issue. We may request a photo of the product received to assist in our investigation. If we confirm that the order was incorrect or damaged, we will offer a replacement at no additional cost or provide a full refund to your original payment method.
Quality Concerns
If you are unsatisfied with the quality of your meal from GlobalNetwork, please contact us within 2 hours of receipt. We take all feedback seriously and will offer an appropriate solution, which might include a partial refund, discount on future orders, or a replacement item, depending upon the individual case.
Non-Refundable Items
Gift cards, promotional items, and personalized orders are non-refundable. Additionally, any consumable products that have been fully consumed or disposed of prior to the complaint cannot be refunded.
Processing Refunds
Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days typically 5-10 business days.
Contact Information
If you have any questions or concerns about your order or this refund policy, please contact us at:
- Phone: +44 20 7946 0958
- Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
- Website: globalnetwork.site
Amendments to Refund Policy
GlobalNetwork may update this refund policy from time to time at our discretion. The updated policy will be posted on our website with the Last updated date at the top of this policy. Your continued use of our service after any such changes constitutes your acceptance of the new terms.
Exclusions
Under certain circumstances, some items may be exempt from our refund policy. These exclusions will be clearly communicated during the ordering process or detailed in the product description.
Thank you for your patronage and we look forward to serving you delicious meals from GlobalNetwork.